*Course offered through Stitt Feld Handy


  • CDHA member fee: $150.00 Reg. 199.99 - use "CDHA-n" when prompted for participant code to receive 25% member discount
  • CDHA student member fee: Not Available
  • Non-member fee: Not Available

Course Completion Time:

Approx. 5-8hrs

Note that course registration fees are non-refundable and subject to applicable taxes.

Course Description

This course is being offered through the Stitt Feld Handy group, and not a part of CDHA. Registration, training, and certificates will be with Stitt Feld Handy not CDHA.

The course has eight modules of which seven are simulated negotiations that you will conduct with animated computer characters. The characters make statements, ask questions, use a wide variety of negotiation tactics, express strong emotions, and otherwise create challenges for you. You will have to react to what a character says, answer questions, ask questions, and try to negotiate the best deal. If you do not negotiate the best deal, you will be told why and asked to try again. If you get stuck, a Help feature will point you in the right direction.

In the simulated negotiations, you can experiment and act in ways that you would never consider in the real world. You will learn not only from your successes, but also identify areas for improvement.

Once you have negotiated the best deal, you will be able to review the special Notes section, which explains to you why a particular approach was successful and discusses how the concepts you have used can be applied in the real world. The Notes section also provides tips for future negotiations. You will be able to download all sixty-seven pages of these notes at the end of the course, providing you with a handbook to keep as reference material.

The course will teach you:

  • the difference between positional and interest-based negotiation.
  • what your negotiation tendencies are.
  • when to say yes and when to say no.
  • how to negotiate as part of a team.
  • how to deal with difficult and deceptive negotiators.
  • how to initiate a negotiation—strategies for making a cold call.
  • how to negotiate with an inflexible bureaucrat.

The material taught in this course is based on the material presented in the three-day Stitt Feld Handy Group Public Negotiation Workshop.

More Course Information