Difficult Conversations

*Course offered through Stitt Feld Handy


  • CDHA member fee: $75.00 Reg. 99.99 - 25% CDHA Member discount
  • CDHA student member fee: Not Available
  • Non-member fee: Not Available

Course Completion Time:

Approx. 3-5hrs

Note that course registration fees are non-refundable and subject to applicable taxes.

(note: use "CDHA-df" when prompted for participant code to receive 25% CDHA member discount)

Course Description

This course is being offered through the Stitt Feld Handy group, and not a part of CDHA. Registration, training, and certificates will be with Stitt Feld Handy not CDHA.

The Difficult Conversations course is designed to help you have the difficult, but necessary, conversations that we all have to face. In each of the five course modules, you will take part in a simulated conversation with an animated computer character. The characters make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create difficulties for you. You will have to react to what a character says, answer questions, ask questions, and try to achieve your objective.

If the conversation does not go as well as it can, you will be told why and sent back to the spot in the conversation where you made your wrong turn so you can try again.

At the end of each module, you will find notes that can be downloaded and saved for future reference.

This course will teach you:

  • how to deliver difficult messages clearly and powerfully.
  • how to confront someone without provoking them.
  • how to persuade difficult people.
  • how to begin a difficult conversation.
  • how to discuss issues that take you by surprise.
  • how to manage strong emotions.

The material taught in this course is based on the material presented in the Stitt Feld Handy Group public workshop, “Dealing with Difficult People,” and in the books Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen, and Fierce Conversations: Achieving Success at Work & in Life One Conversation at a Time by Susan Scott.

More Course Information